Terms & Conditions

TERMS OF SERVICE

Insane Look
Last Updated: [04 MARCH 2026]

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of www.insanelook.com (“Website”) and the purchase of products from Insane Look (“Company”, “we”, “our”, “us”).

By accessing, browsing, or placing an order on this Website, you agree to be legally bound by these Terms.

If you do not agree with any part of these Terms, you must discontinue use of the Website immediately.

Users under 18 years of age are not permitted to make purchases on this Website.

2. Business Information

• Trade Name / Brand Name: Insane Look
• Legal Entity Name: Mohd Sohail (Proprietor)
• Registered Address: 9/25 Darwar, Nai Ki Mandi, Agra, Uttar Pradesh PIN Code: 282003
• Email: contact@insanelook.com
• Phone: +91 9557327787

3. Website Use & Eligibility

By using this Website, you represent and warrant that:

• You are at least 18 years old
• You are legally capable of entering into binding contracts
• All information provided by you is accurate and complete

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if misuse is suspected.

4. Products & Availability

All products displayed on the Website are subject to availability.

Insane Look maintains the right to:

• Limit quantities per customer
• Discontinue products without notice
• Modify product descriptions
• Correct typographical errors

Product images are for representation purposes only. Minor variations in colour, texture, or design may occur due to differences in lighting and screen resolution.

5. Pricing & Payment

All prices are listed in INR (₹) unless otherwise specified.

We maintain the right to modify pricing at any time without prior notice.

In case of:

• Pricing errors
• Technical system errors
• Incorrect product information
• Inventory discrepancies

We reserve the right to cancel affected orders and issue refunds where applicable.

Payments are processed via secure third-party payment gateways.
We do not store debit/credit card details or sensitive financial credentials.

6. Order Confirmation & Acceptance

Order confirmation via email or SMS does not constitute final acceptance.

An order shall be deemed accepted only after:

• Successful payment authorisation
• Internal verification (if required)
• Dispatch confirmation

We reserve the right to cancel orders due to:

• Payment failure
• Suspected fraud
• High-risk transaction flags
• Address verification issues
• Non-cooperation during verification

Refunds, where applicable, will be processed as per our Refund Policy.

7. Order Verification & Risk Control

To ensure transaction security and prevent fraud, Insane Look may conduct order verification, including but not limited to:

• OTP verification
• Phone confirmation
• Billing/shipping address validation
• Identity confirmation

Failure to complete verification may result in order cancellation.

We reserve the right to refuse or cancel suspicious or high-risk orders.

8. Shipping & Delivery

Delivery timelines provided on the Website are estimates only and not guaranteed.

Insane Look shall not be liable for delays caused by:

• Courier partners
• Natural disasters
• Government restrictions
• Public holidays
• Operational disruptions
• Events beyond our reasonable control

Delivery Confirmation

Delivery shall be considered completed upon confirmation by:

• Courier tracking records
• OTP verification
• Customer signature
• Delivery confirmation photo

Such confirmation shall constitute valid proof of delivery in the event of disputes or chargebacks.

Risk Transfer

Risk of loss and title for products pass to the customer upon confirmed delivery.

9. Returns, Refunds & Exchanges

All returns and refunds are governed by our separate Return & Refund Policy.

We reserve the right to reject returns that:

• Do not meet eligibility conditions
• Show signs of use or damage
• Are missing original tags or packaging
• Differ from the originally shipped item

10. Intellectual Property Rights

All content on this Website, including but not limited to:

• Logos
• Designs
• Graphics
• Product images
• Website layout
• Text content
• Branding materials

are the exclusive intellectual property of Insane Look and are protected under applicable Indian intellectual property laws.

Unauthorised reproduction, distribution, modification, or commercial use is strictly prohibited and may result in legal action.

11. User Conduct

You agree not to:

• Use the Website for unlawful purposes
• Attempt to hack, disrupt, or interfere with Website functionality
• Engage in data mining, scraping, or automated extraction
• Submit false, misleading, or fraudulent information

Violation may result in termination of access and legal action.

12. Limitation of Liability

To the fullest extent permitted under applicable law:

Insane Look shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Use of the Website
• Purchase of products
• Delivery delays
• Technical disruptions

Total liability, if any, shall not exceed the amount paid for the specific product giving rise to the claim.

13. Chargeback & Fraudulent Claims

Insane Look actively monitors fraudulent activity.

We reserve the right to:

• Dispute chargebacks with payment processors
• Submit transaction records, IP logs, verification records, and delivery proof
• Restrict or permanently block accounts involved in fraudulent claims

Providing false claims regarding non-delivery, unauthorised transactions, or product misuse may result in legal action under applicable laws.

Transaction and delivery data may be shared with payment processors and authorities for dispute resolution.

14. No Commercial Resale

Products purchased from Insane Look are for personal use only and may not be resold without written consent.

15. Indemnification

You agree to indemnify and hold harmless Insane Look, its owners, employees, and affiliates from any claims, damages, liabilities, losses, or expenses arising from:

• Breach of these Terms
• Fraudulent activity
• Misuse of the Website

16. Force Majeure

Insane Look shall not be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to:

• Natural disasters
• Pandemic or epidemic
• Government actions
• Supply chain disruptions
• Technical failures
• Labor disputes

17. Severability

If any provision of these Terms is found invalid under applicable law, the remaining provisions shall remain enforceable.

18. Arbitration

Disputes may first be attempted to be resolved through mutual negotiation before initiating legal proceedings.

19. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

All disputes arising out of or relating to the use of this Website shall be subject to the exclusive jurisdiction of the courts located in Agra, Uttar Pradesh, India.

20. Changes to Terms

Insane Look maintains the right to modify these Terms at any time.

Continued use of the Website following updates constitutes acceptance of revised Terms.