Refund Policy

Refund Amount Deductions

COD Orders: COD charges are non-refundable and will be deducted from the refund.
Reverse Shipping Fee: ₹100 will be deducted from the refund unless refunded to the INSANE LOOK Wallet.

Prepaid Orders:

COD Orders:

Refunds will be transferred to the bank account provided during the return request.
It may take 7 working days to reflect in your account.

If incorrect bank details are provided, we will notify you.
If we don’t receive a response within 7 days, the amount will be credited to your INSANE LOOK Wallet.

Order Cancellation Guidelines

Before Shipping: Orders can be cancelled instantly before shipment via the "My Account" page or by contacting customer support.
After Shipping: Orders cannot be cancelled once shipped. You may return the item as per our Return Policy.
Pre-orders:
Cancellations are allowed within 24 hours of placing the order.
Beyond this period, cancellations are not possible. Refunds on Cancellation
Prepaid Orders: Refunds will be credited to the original payment method within 7-10 days after cancellation.
COD Orders: Cannot be cancelled after shipping. Refusing delivery will be treated as a return, and the refund will be processed per our Return Policy.