Privacy Policy

How INSANE LOOK collects, uses, protects and handles your personal information when you visit or shop from our website.

Last Updated: 04 March 2026

---

1. Introduction

INSANE LOOK is committed to protecting your privacy and safeguarding your personal data with transparency, integrity and responsible business practices.

This Privacy Policy describes how we collect, use, process, disclose, store and protect your personal information when you visit or make a purchase from www.insanelook.com.

This Privacy Policy is governed by the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable Indian laws and regulations.

By accessing or using our website, you consent to the practices described in this Policy.

2. Business Information

Trade Name / Brand Name: INSANE LOOK

Legal Entity Name: Mohd Sohail (Proprietor)

Registered Address: 9/25 Darwar, Nai Ki Mandi, Agra, Uttar Pradesh, PIN Code: 282003

Email: contact@insanelook.com

Phone: +91 9557327787

3. Information We Collect

We collect only the information necessary to operate a secure and efficient e-commerce platform.

A. Personal Information

When you place an order, create an account, contact customer support or subscribe to marketing, we may collect:

• Full name
• Email address
• Mobile number
• Billing address
• Shipping address
• Order history
• Communication records

B. Payment Information

All payments are processed via authorised third-party payment gateways.

We do not store debit or credit card numbers, CVV numbers, net banking credentials or UPI PINs.

Payment processors handle sensitive payment information in accordance with their own privacy policies and security standards.

C. Technical & Device Information

When you browse our website, we may automatically collect:

• IP address
• Device type
• Browser type
• Operating system
• Time zone
• Clickstream data
• Pages viewed
• Referral source

This helps us improve user experience and security.

D. Fraud & Risk Data

To protect our platform from misuse, we may collect and analyse:

• IP behaviour patterns
• Transaction risk indicators
• Delivery confirmation records
• OTP verification logs
• Order frequency and behavioural signals

This data is used strictly for fraud prevention and chargeback defence.

4. How We Use Your Information

We use collected information for legitimate business purposes, including:

• Order processing and fulfilment
• Shipping coordination
• Customer support
• Refund and exchange processing
• Fraud detection and prevention
• Payment verification
• Compliance with legal obligations
• Website optimisation
• Marketing communications, where consented

We do not sell, rent or trade personal information.

5. Legal Basis for Processing

We process personal data based on your consent, performance of a contract, legal compliance and legitimate business interests including fraud prevention and dispute resolution.

6. Sharing of Information

We may share necessary data with:

• Payment gateway providers
• Logistics and courier partners
• Fraud detection and risk management services
• IT and hosting service providers
• Accounting and compliance advisors
• Government authorities, when required by law

All third-party partners are required to maintain confidentiality and data security standards.

7. Payment & Chargeback Protection

8. Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyse website traffic, personalise the shopping experience and enable targeted marketing campaigns.

You may disable cookies through your browser settings, though certain features may not function optimally.

9. Data Security

We implement reasonable administrative, technical and physical safeguards to protect personal information from unauthorised access, misuse or disclosure.

While we strive to protect your data, no online platform can guarantee absolute security. Use of the Website is at your own risk.

10. Data Retention

We retain personal information only as long as necessary for order fulfilment, tax and accounting compliance, legal dispute resolution, fraud investigation and regulatory compliance.

After this period, information may be securely deleted or anonymised.

11. Your Rights

Subject to applicable law, you may request:

• Access to your personal data
• Correction of inaccurate information
• Deletion of personal data, where legally permissible
• Withdrawal of marketing consent

Requests can be submitted to: contact@insanelook.com

We may require verification of identity before processing requests.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

13. Children’s Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

14. Cross-Border Data Transfers

If any data is processed outside India by third-party service providers, such processing shall comply with applicable data protection standards.

15. Updates to This Privacy Policy

INSANE LOOK reserves the right to modify this Privacy Policy at any time.

Changes become effective upon posting on the Website.

Continued use of the Website after updates constitutes acceptance of the revised Policy.