Returns & Exchanges

Everything you need to know about returns, exchanges, refunds, damaged items and order eligibility.

Last Updated: June 2026

7-Day Size Exchange

Returns 7 Days

Size Exchange Available

Reverse Pickup 24–48 Hours

Refunds After QC Approval

Applicability of Policy

By using the INSANE LOOK Exchange Portal or purchasing from our website, you agree to the terms of this policy. If you do not agree, please refrain from using our services. This policy may be updated periodically, so please review it before making a purchase.

Important Updates

Sale Items

All products purchased during sale events, promotional offers, clearance sales, or discount campaigns are strictly non-returnable and non-exchangeable unless received damaged or defective.

All sale purchases are final.

Product Disclaimer: Product images may be enhanced for presentation. Actual colour, texture or finish may vary slightly due to lighting or screen settings. Such variations do not qualify as defects.

Eligibility for Returns & Exchanges

Returns and exchanges are accepted within 7 days from the date of delivery, subject to the following:

Product must be unused, unwashed and unworn
All original tags must be intact
Product must be returned in original packaging
No stains, perfume, deodorant, makeup marks, alterations or damage
No signs of wear

INSANE LOOK reserves the right to reject returns that do not meet these conditions.

How To Initiate

Submit a request via our return/exchange portal
Or contact us at contact@insanelook.com
WhatsApp support: +91 9557327787

Proof Requirement

Clear product images are mandatory before reverse pickup
Unboxing video is compulsory for damaged or missing item claims
Claims without video proof may be rejected

Pickup Timeline

Reverse pickup will be scheduled within 24–48 hours after approval
Two pickup attempts will be made
If reverse pickup is unavailable or unsuccessful after reasonable attempts, customers may self-ship the product to the address provided by INSANE LOOK

Quality Check

All returned items undergo inspection at our warehouse.

Approval is required before processing a refund or exchange.

Processing Timeline

Refunds are initiated only after quality approval.

Exchanges are delivered within 7–10 working days.

Exchange Policy

Conditions for Exchange

Exchanges are allowed only for size issues or manufacturing defects
The request must be raised within 7 days of delivery
Product must be unused with original packaging, tags and accessories

Size Exchanges

Subject to stock availability
If size is unavailable, a refund will be processed
Exchange is processed only after quality approval
Delivery timeline: 7–10 working days

Manufacturing Defects

Defective products will be replaced after verification
Reverse pickup will be arranged

Wrong Product Delivered

Incorrect products will be replaced or refunded after verification
Reverse pickup will be arranged at no additional cost

Damaged Package Upon Delivery

Important

Damaged, tampered, opened or resealed packages should be refused or recorded with a complete unboxing video.

Claims for damaged, missing, incorrect or defective items may be rejected without sufficient proof.

Important Notes

Colour or style changes are not eligible
Coupon codes are non-refundable and cannot be reinstated
₹100 reverse pickup fee will be deducted from the refund, except for defective or wrong items

Advance Payment & COD Terms

Cash on Delivery (COD) is available for select orders with a ₹99 handling charge
For certain high-risk locations, Partial COD with ₹99 advance payment is required to confirm the order
The remaining amount is payable at delivery