Returns & Exchanges

Important information about returns, exchanges, refunds and damaged products.

Last Updated: June 2026

7-Day Return & Exchange Policy
7 Days Request Window
₹100 Return Pickup Fee
One Exchange Per Order
2 Attempts Reverse Pickup
₹100 Return Fee

Customer-initiated returns require a ₹100 reverse-pickup payment in advance.

One Exchange Only

Once an exchange is completed, another return or exchange is not available for that order.

2 Pickup Attempts

After two failed customer-related pickup attempts, the customer must self-ship the product.

Eligibility

Return or exchange requests must be raised within 7 days of delivery. The product must:

  • Be unused, unwashed and unworn
  • Have all original tags and packaging
  • Have no stains, perfume, makeup, damage or signs of use

INSANE LOOK may reject products that do not meet these conditions.

Sale Items

Final Sale

Products purchased during sales, promotional offers, clearance or discount campaigns are non-returnable and non-exchangeable, unless received damaged, defective or incorrect.

Product Disclaimer: Minor colour, texture or finish differences caused by lighting, photography or screen settings are not considered defects.

How to Submit a Request

  • Submit a request through our return/exchange portal
  • Email: contact@insanelook.com
  • WhatsApp: +91 9557327787

Photo & Video Proof

  • Clear product images are required before pickup approval
  • An unboxing video is compulsory for damaged, missing, defective or incorrect product claims
  • Claims without sufficient proof may be rejected

Return Fee & Pickup

  • Customer-initiated returns require a ₹100 reverse-pickup payment in advance
  • No return fee applies to verified damaged, defective or incorrect products
  • Pickup is normally scheduled within 24–48 hours after approval
  • A maximum of two pickup attempts will be made
Failed Pickup Attempts

After two failed customer-related pickup attempts, the customer must self-ship the product using a trackable courier. Self-shipping costs will not be reimbursed.

Exchange Policy

  • Exchanges are allowed for size issues or verified manufacturing defects
  • Only one exchange is allowed per order
  • Exchanges are subject to stock availability and quality approval
  • Once an exchange is completed, no further return or exchange is available for that order
  • Exchange delivery usually takes 7–10 working days

Quality Check & Refund

All returned products are inspected at our warehouse. Refunds or exchanges are processed only after quality-check approval.

  • Approved refunds are sent to the original payment method
  • COD refunds may require valid bank or UPI details
  • COD charges, shipping fees and other non-refundable charges are excluded

Damaged or Wrong Product

Damaged, opened, tampered or resealed packages should be refused at delivery or recorded through a complete unboxing video.

Verified damaged, defective or incorrect products will be replaced or refunded without a reverse-pickup fee.

Not Eligible

  • Colour or style changes
  • Used, washed, altered or damaged products
  • Products without original tags or packaging
  • Requests submitted after 7 days
  • A second request after an exchange has been completed
  • Sale items, except damaged, defective or incorrect products

COD & ₹99 Advance Payment

  • COD may include a ₹99 handling charge
  • Selected orders may require a ₹99 advance payment
  • The remaining amount is payable at delivery
₹99 Advance Is Non-Refundable If:
  • The order is cancelled after confirmation
  • The customer refuses delivery
  • The address is incorrect or incomplete
  • The customer is unavailable
  • The order returns to origin due to a customer-related reason

If INSANE LOOK cancels the order, the ₹99 advance payment will be refunded in full.

Need Help?

Our support team is available Monday–Saturday for return, exchange and refund assistance.

Email: contact@insanelook.com

WhatsApp: +91 9557327787